Terms And Conditions

Terms of use

These terms and conditions outline the rules and regulations for the use of Ramah’s Website, located at ramahdecor.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Ramah Factory for Decoration if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “Ramah Factory for Decoration Co.”, “Ramah”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Saudi Arabia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Ramah Factory for Decoration Co., you agreed to use cookies in agreement with our Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Licensing

Unless otherwise stated, Ramah and/or its licensors own the intellectual property rights for all materials on Ramah. All intellectual property rights are reserved. You may access this from Ramah for your own personal use subjected to restrictions set in these terms and conditions.

You Are Not Allowed To

  • Republish material from Ramah
  • Sell, rent or sub-license material from Ramah
  • Reproduce, duplicate or copy material from Ramah
  • Redistribute content from Ramah
  • This Agreement shall begin on the date hereof 01/01/2020.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Ramah does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Ramah, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Ramah shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Ramah reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You Warrant And Represent That

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Ramah a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking To Our Content

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;

Dot.com community sites;

Associations or other groups representing charities;

Online directory distributors;

Internet portals;

Accounting, law and consulting firms; and

Educational Institutions and Trade Associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ramah, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ramah. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Ramah’s logo or other artwork will be allowed for linking absent a trademark license agreement.

I-Frame

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are arising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation Of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal Of BackLinks

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Graphics And Colors

We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Product Information

Most products displayed on this Website are available in select Ramah stores. In some cases, merchandise displayed for sale on this Website may not be available at Ramah stores.

Price information

Our goal is to have clear and understandable pricing for our products. Our product prices are consistent in catalogs and online; however, product prices may be displayed differently in our stores. We use these pricing terms in our catalogs and online:

The prices displayed on this Website are quoted in respective region currency and are valid and effective only in those countries. Additional shipping and other charges may apply for orders depending upon the country you choose, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order. Product availability and prices are subject to change. 

Ramah reserves the right to correct any errors, inaccuracies, or omissions and to change or update product pricing, availability or other information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.

Ramah strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determination, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed are entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Ramah shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.
  • The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Warranty

Whether it’s a simple coffee spill or a major system failure, the consequences can vary significantly within each home and within each industry. The key is ensuring that the potential fallout from any downtime – including productivity, profit, and reputation – is minimal.

Ramah offers a 1 year or 12 months warranty from the date of purchase or installation, whichever comes first at the manufacturer’s guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being dispatched. This does not affect your statutory rights.

Fuji Kawa Motors, however, is covered with a 12-year manufacturer guarantee on manufacturing faults from the date of purchase.

Somfy Motors, on the other hand, is covered with a 5-year manufacturer guarantee on manufacturing faults from the date of purchase.

For more information about the warranty, please visit our Warranty Policy.

Description And Photography

All of the content you see on this Website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Ramah and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Ramah, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Ramah.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Ramah

However, different resolutions on different monitors and screens can dramatically affect the color you see. This applies to both fabric and wood products. (Please note that due to the variances in a wood’s natural color, grain, etc., we cannot ensure the exact color of stained wood blinds.) 

Because they may come from different dye lots, sample colors may also vary slightly from the color of the blinds you receive. To ensure the finished product is manufactured from the same dye lot and matches the color you sampled, we recommend ordering products within 15 days of sampling. And if it’s been a month or more since you received your samples, it’s a good idea to re-order them just to be on the safe side when you’re ready to place your order. If ordering multiple blinds, we strongly recommend that you order all of them at the same time to ensure they are manufactured from the same dye lot and match one another.

Freight Damages/Defective & Damaged Goods/Delivery Of Goods

After receiving your order, we ask that you inspect and report any damage/defection within two days of delivery. Please do not attempt to install your Curtains, Blinds, Shades or Accordion Doors that have been damaged during delivery, as this will void the Warranty Policy.

If Ramah is not notified within this period, we cannot be held responsible for the damaged item or replacement costs.

Please take a photo of the damaged goods and send them to support@ramahdecor.com with a description of the damaged areas.

If the box is visibly damaged upon receipt, please refuse delivery and the box will be returned to Ramah. Please notify us immediately so that we can file a claim with the carrier.

Once Ramah receives the damaged goods, we will immediately repair or re-manufacture your blinds.

Order Cancelation

All of our products are custom manufactured based on customer’s measurements and needs. Therefore, order cancellation is not applicable once an order is placed.

Credit And Debit Card Issues

All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorize payment, Ramah will cancel your order and contact you for an alternative method of payment. We cannot be held responsible if this should result in a delay in dispatching your goods/products.

Pricing Error

In the event that a product is listed at an incorrect price due to an error in pricing, Ramah shall have the right, at Ramah’s sole discretion, to refuse or cancel any orders placed for that Product. In the event that a Product is mispriced, Ramah may, at Rama discretion, either contact you for instructions or cancel your order and notify you of such cancellation

Certain orders may constitute improper use of the Website and its Services. Ramah reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Account may also be restricted or terminated for any reason, at Ramah sole discretion.

Shipping charges

You can choose to have your item(s) delivered to your home. The shipping charges are charged based on your total order. If your order is made up of a mixture of small/medium-sized items you will incur a ‘Standard Delivery’ charge but if you include large items, your shipping charge will be higher.

Estimated Delivery

Please note that while we aim to deliver within the timeframe we set. If the delivery address is in a remote location or you have ordered larger item(s), your delivery may take a little longer to arrive.

Ramah is not responsible for any shipping delays of your ordered and purchased Product/s. Ramah is also not responsible for the lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you.

Items Requiring Signatures

A signature may sometimes be required at delivery. By placing an order you are authorizing us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery.

Pricing

You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. All prices are displayed in respective region currencies.

All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorize payment, Ramah will cancel your order and contact you for an alternative method of payment. We cannot be held responsible if this should result in a delay in dispatching your goods/Products.

Ramah will use reasonable endeavors to provide you with attractive prices on the Website as well as in its stores, however, sometimes the price online will not match the price in a store.

Measurements

Never measure your old blinds or shades and use them as measurements for your new ones. Always measure each individual window. (Even if they look like they’re the same size, trust us. They’re not.)

Your choice of mounting options (inside or outside mount) affects how your custom treatment will fit in or over your window. Before measuring your windows, be sure to check the listed specifications on each product page for your product’s minimum/maximum width, height and depth requirements to ensure you’re measuring for the proper mount type.

Ramah is not responsible for any measurement faults that occurred by the customer. Therefore, always double-check with our support team before placing an order if you are unsure about the measurements.

If you have any questions about measuring your windows before placing your order, call our Customer Care Team at +966 11 276-6532 or email us at support@ramahdecor.com.

Payment Methods

The following payment methods are available: Visa, Visa electron, MasterCard, American Express. All GCC approved bank cards can be used for the transaction. 

Others

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia. The Kingdom of Saudi Arabia is our country of domicile.

Minors under the age of 18 are prohibited to register as Users or perform transactions on this website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

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